ICBC Direct Billing at
Criterion Wellness


Criterion Wellness can perform direct billing to ICBC for our patients. Below are some details on how seeking treatment works as part of your ICBC claims.

The policy update by ICBC from April 1, 2019, improves access to treatment options for those involved in auto accidents. This policy includes acupuncturists, clinical counsellors, registered massage therapists, chiropractors, kinesiologists, physiotherapists, and more.

The Necessary Steps to Recovery from an Auto Accident

Step 1: Call ICBC and file a claim
Contact ICBC to report your claim by phone at 604-520-8222 or use their easy-to-process online claim form.

An important point to note is that regardless of who is at fault in an auto accident, all individuals involved can file a claim with ICBC for treatment benefits.

You should then receive an insurance claim number which allows you to begin receiving treatment from our Criterion Wellness health practitioners once assessed.

We provide a comprehensive team that includes:

  • Chiropractic
  • Physiotherapy
  • Registered Massage Therapists
  • Acupuncture
  • Clinical Counselling

Step 2: Contact us and get assessed by a healthcare professional at Criterion Wellness
Contact Criterion Wellness to book your assessment once you receive your claim number.

Conveniently located in the Port Coquitlam area, we are open 7 days a week

Call us at 604-475-8588 or email us at [email protected] to set up your consultation.

Our healthcare practitioners will guide you through the process of your proposed treatment and the steps involved to get you on the road to recovery. If you haven’t already consulted with your medical doctor, we will recommend this is done before our treatment plan begins. It is essential to be fully aware of all of your injuries suffered in the auto accident before treatment.

Treatment must begin within 12 weeks of the accident date otherwise, you will need to contact an ICBC claims adjuster.

Step 3: Begin your rehabilitation
Once ICBC approves your claim, your recovery treatment bills are covered for the first 12 weeks of treatment. If the nature or severity of your auto accident requires your treatment plan to go beyond the initial 12 weeks, our support staff will contact your ICBC claims adjuster to seek approval for continued treatment.


This is at the discretion of ICBC. They must approve any additional sessions or extend the given treatment end date if this goes beyond the standard three months.

A doctor’s referral is usually required, which recommends extending the treatments with reassessment reports. 

Criterion Wellness will support our patients in the communication process for additional treatment approval to aid in full recovery. It is important to note that any treatments not approved by ICBC will not be covered, and the patient will be responsible for the costs.

No, ICBC will not pay over the allotted amount approved regardless of how many sessions were completed. The total amount allowed is finite unless an extension of treatment is authorized.

The number of assessments varies case by case. In some cases, only the initial assessment is covered by ICBC.

No, patients cannot book more than one session for the same therapeutic type on the same day. Patients cannot book two massage therapy sessions back-to-back to get a 60-minute treatment instead of a standard 30-minute treatment.

Yes, if the therapeutic treatment is different (i.e. acupuncture and massage) this is possible.

No, unfortunately, it is the patient’s responsibility to be aware of when treatment is scheduled so late, or last-minute cancellations are not covered.

Direct billing is a courtesy service of ICBC. It does not guarantee all billing will be approved by ICBC direct billing. 

If direct billing is rejected, the patient is responsible for paying for treatment and seeks reimbursement from their ICBC claims adjuster.

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