FAQ
Here are some frequently asked questions:
COVID-19
In order to keep you and our practitioners safe, we have protocols in place as we proceed to navigate the new normal together.
Disinfect all high-touch surfaces frequently, including washrooms
Scheduling will be reduced to provide plenty of time between clients
Complete the COVID19 Self-assessment form
Each day prior to the start of their shift
Face masks are mandatory
All practitioners will be wearing a surgical face mask throughout at all times during the appointment
Practitioners will wash and sanitize their hands frequently
Bed sheets are always changed between each client
Temperature checks are required for all clients and staff
Please complete the COVID19 Self-assessment formย
sent to your email prior to your appointment, we will kindly ask you to reschedule if you donโt pass the screeningย
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Please arrive on time and wait outside until your therapist invites you inย
Please do not arrive more than 5 minutes early to reduce your waiting time outsideย
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No plus ones who do not have an appointment
In order to reduce traffic and provide safe social distancingย
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Face masks are mandatory
please put one on upon entering, if you forgot yours, they are available for purchase for $2 eachย
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Please use the hand sanitizer provided upon entering
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Temperature checks are required for all clients and staff
We respect that your time is valuable and we appreciate that you understand ours is too!
Unfortunately, a fee to the value of the appointment booked will be applied to your account for any missed appointments or cancellations without at least 48 hours notice. Appointments that are cancelled or rescheduled at short notice means we are unable to re-use that time to support other clients!
We understand there are special circumstances where a short-notice cancellation may be unavoidable, please let us know at your earliest convenience. Cancellation can be done by phone and email at any time.
Please note that the cost of missed appointments and late cancellations are not covered by your ICBC, WCB or private insurance.
Free parking available within Shaughnessy Square.
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HOURS
- MON-FRI: 9:00AM - 9:00PM